Tag Archives - Customer Experience

The latest news in marketing automation, web design, social media, and user experience.

Scarcity Principle: Making Users Click RIGHT NOW or Lose Out

Summary: Feeling that there is only one chance can convince people to take action sooner, sometimes without careful consideration of consequences or alternative options. The scarcity principle is a well-documented social-psychology phenomenon that causes people to assign high value to things they perceive as being less available.


Users Like Options, But Hate Making Decisions

Whenever I see one of those “Top ten designs of the year” or “Eight keys to good navigation design” I usually rip into them.  It’s really not that I am a negative person.  It is just that they always tend to be so overly simplistic.  They underappreciate the importance of context or completely misunderstand human behavior. 


Why “Simple” Websites Are Scientifically Better

In a study by Google in August of 2012, researchers found that not only will users judge websites as beautiful or not within 1/50th – 1/20th of a second, but also that “visually complex” websites are consistently rated as less beautiful than their simpler counterparts. 


How to Rank for SEO: 25 Step Master Blueprint

If you’re like most SEOs, you spend a lot of time reading to rank for SEO. Over the past several years, I’ve spent 100s of hours studying blogs, guides, and Google patents. Not long ago, I realized that 90% of what I read each doesn’t change what I actually do – that is, the basic work...


Did Your Shopping Cart Survive the Holiday Season?

From 2005 to 2010, Cyber Monday sales (the Monday after Thanksgiving) have more than doubled, as illustrated. A recent article from the Wall Street Journal showed an increase of 22% in sales on Cyber Monday in 2011, compared with the 2010 holiday season. According to research firm Score, Inc., the 2011 holiday season saw a...